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| Service Commitment Agreement & Guarantee
At Scope Lending our mission is to find the best lending solution to suit your needs. Each individual's financial needs and circumstances are unique, and our aim is to find the finance option that is the perfect fit for you. This, combined with our unique ongoing contact and support throughout the term of your loan, is an approach that our customers rave about.
To achieve this mission, here is our commitment to you:
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Face to face discussions to establish your unique financial needs.
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Courteous and polite service – every time.
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Constant contact with us from the time we first meet until your loan settles: we will project manage your application through to settlement
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Clear and concise explanations of different finance options that suit you.
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Proactive management of your loan: The home loan market is super competitive and is changing all the time. After your loan settles, we will make contact with you at a minimum of every 4 months to ensure that you have your lending arrangements optimized at all times. We will also conduct an Annual Loan Review on every anniversary of your loan.
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Continuous Education for our clients and anyone interested in the property market, through our Monthly Property Workshops.
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No charge for our service! Our fee is paid by the lenders, but you will receive the same product at the same price (and in many cases better) than what the lenders would offer directly.
| We will be completely transparent with all commissions received, so that you can be 100% confident that we are looking after your best interests.
These commitments, combined with our full range of products from over 25 lenders, and huge pool of experience (Specialized staff with over 40 years combined experience) will ensure that you will receive the best possible loan to meet your needs…. We guarantee it!
The Scope Lending Guarantee…
We GUARANTEE to find the loan that best meets your needs! If, within 60 days
from the settlement date of your loan, you find a loan that better meets your
needs, we will help you to switch to that loan, pay any associated switching costs
up to a maximum of $1,000 and pay you an additional $1,000 for your time
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